Effective Date: August 20, 2026
If sales tax appears on your order and you believe the purchase should be tax exempt, please submit your exemption documentation and allow us to approve it before completing the purchase.
SPS Online is required to collect applicable sales and use tax on orders shipped to jurisdictions where SPS Online has a legal obligation to collect tax.
If you believe your purchase qualifies for a sales tax exemption, please submit valid exemption documentation before completing your purchase whenever possible.
Tax-exempt status is not automatic and must be reviewed and approved based on the documentation provided and the laws applicable to the destination state and transaction.
Sales tax at checkout
Any sales tax applicable to your order will be calculated based on the information available to SPS Online, including the shipping destination and applicable tax rules.
If your organization is tax exempt but tax-exempt status has not yet been approved on your SPS Online account, you may submit an exemption request during checkout, through your account, or by contacting us.
Submitting an exemption certificate does not itself guarantee that the current transaction qualifies for exemption.
Where our checkout process displays tax while an exemption request is pending, the applicable tax will be removed before final invoicing or collection if the exemption is approved in time for that transaction.
If the documentation cannot be validated before the order must be processed, applicable tax may be charged.
Documentation requirements
Sales tax exemption requirements are determined by the applicable state and vary depending on the basis for exemption, such as:
- purchase for resale;
- qualifying nonprofit or charitable organization;
- governmental entity;
- educational institution;
- manufacturing or other statutory exemption; or
- another state-recognized exemption.
You are responsible for providing complete and accurate documentation sufficient to support the claimed exemption.
Depending on the state and type of exemption, documentation may include a resale certificate, exemption certificate, exemption number, or other state-approved documentation.
A sales tax permit, business license, W-9, EIN, IRS determination letter, or other federal tax document generally does not by itself establish exemption from state sales tax, although such documentation may sometimes be requested as supporting information.
Certificate requirements
Unless the applicable state provides otherwise:
- The purchaser or organization identified on the exemption documentation should correspond to the company or organization making the purchase.
- If names differ because of a parent/subsidiary relationship, DBA, acquisition, or other legitimate reason, SPS Online may request documentation explaining the relationship.
- The exemption documentation must be valid for the state and transaction for which exemption is claimed.
- All required fields, exemption numbers, dates, descriptions, purchaser information, and signatures must be completed.
- If the certificate requires seller information, please use:
SPS Online, LLC
7607 50th Street, Milan, IL 61264 - Certificates must be signed in a manner permitted by the applicable state. Electronic signatures may be accepted where legally permitted.
SPS Online may request additional documentation when reasonably necessary to validate an exemption.
Resale certificates
Purchases for resale generally require a valid resale certificate or other documentation recognized by the destination state’s tax authority.
A seller’s permit or sales tax registration certificate by itself may not be sufficient.
For example, Illinois generally requires a properly completed Certificate of Resale or equivalent documentation containing the information required by the Illinois Department of Revenue.
A purchaser claiming resale exemption is responsible for ensuring that products purchased tax exempt are actually used in a manner qualifying for that exemption.
How to apply for tax-exempt status
You may submit an exemption request:
During checkout
Enter the applicable company or organization name with your billing information and select the tax-exemption option during checkout.
Complete the requested information and upload your valid exemption documentation.
If approved before final invoicing or payment processing, applicable sales tax will be removed from the qualifying order.
The approved exemption may also be associated with your SPS Online account for qualifying future purchases.
Through your SPS online account
You may submit a tax-exemption application and upload valid exemption documentation through your account.
Once approved, the applicable exemption will be associated with your account according to the state, exemption type, and other limitations shown in the documentation.
By email
You may send a tax-exemption request to hello@satoprinterstore.com.
Please include:
- Your name;
- The email address associated with your SPS Online account;
- The legal name of the company or organization making the exempt purchase;
- The basis for the exemption;
- The state or states for which exemption is claimed; and
- Complete, valid exemption documentation.
Please allow approximately 2–3 business days for review when complete documentation has been submitted.
We will contact you if additional information is required.
Approval and future purchases
Once valid exemption documentation has been reviewed and approved, SPS Online may associate the exemption with your customer account.
Approval applies only to purchases that actually qualify for the exemption and only within the jurisdiction, exemption type, effective period, and other limitations supported by your documentation.
You are responsible for ensuring that tax-exempt status is used only for qualifying purchases.
If an account is used for both exempt and taxable purchases, you must ensure that taxable purchases are not improperly submitted as exempt. Depending on our system configuration, you may need to contact us or use a separate account for purchases that do not qualify for the exemption.
You must promptly notify SPS Online if:
- the exemption expires or is revoked;
- your exemption number changes;
- your organization changes its legal name or ownership in a way that affects the documentation;
- the basis for the exemption changes; or
- purchases made through the account no longer qualify for exemption.
SPS Online may request updated exemption documentation from time to time as required by law, applicable state rules, or reasonable recordkeeping practices.
Expiration and renewal of certificates
Some exemption certificates expire after a specified period, while others must be periodically updated or replaced.
It is the customer’s responsibility to provide current documentation when required.
If valid documentation is not available at the time of a transaction, SPS Online may be required to charge applicable sales tax.
Tax charged before exemption approval
For the smoothest processing, do not complete a taxable purchase if you believe the transaction should be exempt and your exemption has not yet been approved.
If sales tax has already been charged on a completed transaction and you later provide exemption documentation, a refund or adjustment is not automatic.
Contact SPS Online promptly if you believe tax was charged in error.
Whether SPS Online can adjust or refund previously charged tax depends on the applicable state’s laws, whether the tax has already been reported or remitted, the documentation provided, and other circumstances.
SPS Online does not guarantee a post-purchase sales tax refund solely because exemption documentation is submitted after the transaction.
Where SPS Online cannot make the requested adjustment, you may have other remedies available through the applicable state tax authority.
States where SPS online currently collects sales tax
SPS Online collects sales tax in jurisdictions where it is required to do so under applicable law.
SPS Online currently collects sales tax on applicable orders shipped to:
- Illinois
- North Carolina
This list may change as SPS Online’s sales tax obligations change.
Any applicable tax will be calculated during checkout or invoicing based on the transaction information available at that time.
If you hold a valid resale certificate or other applicable exemption for a state where SPS Online collects tax, please submit an exemption request before completing your purchase.
What if I do not have an exemption certificate?
If SPS Online is required to collect sales tax and you do not provide valid documentation supporting an exemption, the order will generally be treated as taxable.
Having a business, nonprofit organization, federal EIN, or sales tax registration does not necessarily mean that every purchase qualifies for exemption.
Why am I being charged tax even though my account is tax exempt?
Sales tax exemptions are generally jurisdiction- and transaction-specific.
For example, documentation supporting an exemption for purchases shipped to Illinois does not necessarily establish exemption for an order shipped to another state.
An exemption may also apply only to particular types of purchases.
If you believe tax is being charged incorrectly, please contact us before placing the order so we can review the account and documentation.
Customer responsibility
By submitting exemption documentation, you represent that the information provided is accurate and that you are authorized to claim the exemption.
You are responsible for any tax, interest, penalties, or other amounts arising from misuse of exemption documentation or use of an exemption for purchases that do not qualify, to the extent permitted by applicable law.
SPS Online reserves the right to decline an exemption request, request additional documentation, or charge applicable tax where the documentation does not reasonably establish that the transaction qualifies for exemption.
Questions?
For questions regarding tax-exempt purchasing, contact:
Email: hello@satoprinterstore.com
Phone: (855) 503-2555
