Effective Date: August 20, 2026
SPS Online ships printers, parts, accessories, and eligible supplies to addresses within the United States, including Alaska and Hawaii.
We do not ship to P.O. boxes, private mailbox locations, United States territories, or addresses outside the United States.
Unless otherwise stated, the processing and shipping estimates below apply to in-stock products. Backordered products are governed by our /backorder-policy/.
Minimum order
Orders under $99 may be placed but are subject to a $20 handling fee.
Shipping options
SPS Online offers free standard shipping on eligible orders of $499 or more, as well as expedited shipping options where available.
Free shipping does not apply to supplies such as labels, tags, and ribbons unless otherwise expressly stated.
Available shipping methods, charges, and estimated delivery dates are displayed during checkout or provided in the applicable quotation.
Standard shipping
For in-stock products:
- Parts, accessories, and consumables typically ship within 1–3 business days after the order is accepted and any required payment or credit approval is complete.
- Printers typically ship within 10–12 business days to allow for applicable configuration and testing.
- Carrier transit time is generally 1–5 business days after shipment.
Expedited shipping
For products eligible for expedited processing, shipment generally occurs on the next or second business day after the order is accepted and any required payment or credit approval is complete. Carrier transit time is generally up to 3 business days after shipment.
Express shipping
For products eligible for Express processing, shipment generally occurs on the next business day after the order is accepted and any required payment or credit approval is complete. Carrier transit time is generally 1 business day after shipment.
Expedited and Express shipping services primarily affect carrier transit time and do not necessarily shorten printer configuration, testing, manufacturer, backorder, or other processing lead times unless SPS Online expressly confirms otherwise.
Business days are Monday through Friday, excluding applicable holidays.
Freight / truck delivery
Orders that exceed parcel-carrier size or weight limits may be shipped by freight.
Freight shipments generally require additional processing time. Average freight transit times may vary depending on the destination, carrier, shipment size, and service level. Rural and remote destinations may require additional time.
Freight deliveries are generally made by appointment. The carrier will contact the delivery contact provided with the order to arrange delivery.
An adult or authorized representative must be available to receive, inspect, and sign for the shipment.
Standard freight delivery is generally to the receiving dock or other carrier-accessible delivery point. Unless specifically arranged in advance, standard freight service does not include liftgate service, inside delivery, unpacking, installation, pallet breakdown, or removal of packaging materials.
The recipient must have an appropriate loading dock, forklift, pallet jack, or other equipment necessary to unload the shipment where required.
If you require a liftgate, inside delivery, limited-access delivery, residential delivery, specific receiving hours, gate access, appointment restrictions, or other special service, please tell us before the order ships. Additional carrier charges may apply.
Charges resulting from missed delivery appointments, storage, redelivery, incorrect delivery information, or delivery requirements that were not disclosed before shipment may be charged to the customer.
Shipping and delivery estimates
All processing, shipment, transit, and delivery dates shown on the Site, at checkout, in quotations, or in other communications are estimates unless SPS Online expressly confirms a guaranteed date in writing.
SPS Online uses commercially reasonable efforts to meet stated shipping estimates but delays may occur due to manufacturer availability, configuration or testing requirements, carrier delays, severe weather, supply-chain conditions, security reviews, or other circumstances.
If we determine that an order cannot be shipped within an applicable promised shipping period, we will provide any delay notice, cancellation option, or refund required by applicable law.
Website inventory information may occasionally differ from actual warehouse or manufacturer availability because inventory information is not always updated in real time.
Backordered products
Products that are not currently available will ship when they become available in accordance with our Backorder Policy.
Where required, customers will be notified of a shipping delay and given the opportunity to continue waiting or cancel the affected unshipped product for a refund.
Tracking
Tracking information will be sent by email when available after the shipment leaves the warehouse.
Carrier tracking information may not become active immediately after a shipping confirmation is generated, and tracking scans may not appear continuously while a shipment is in transit.
An order may be divided into multiple shipments depending on product availability, warehouse location, size, or other fulfillment considerations.
If SPS Online elects to split an order for fulfillment purposes, the customer will not be charged additional shipping beyond the amount originally agreed solely because SPS Online divided the shipment.
If the customer requests partial or split shipment of an order that would otherwise have shipped together, additional shipping or freight charges may apply.
Signature requirements
Parcel shipments
A signature is not necessarily required for every parcel shipment.
Depending on the product, order value, carrier, destination, or other circumstances, SPS Online may select a signature-required delivery service.
If a signature is required, the carrier may reattempt delivery, hold the package for pickup, or take another action in accordance with the carrier’s current policies if no authorized recipient is available.
If no signature service is required, the carrier may leave the package at the delivery address in accordance with its delivery procedures.
Customers should monitor tracking information and make appropriate arrangements for delivery.
Freight shipments
Freight shipments require an appointment where specified by the carrier and must be accepted and signed for by an adult or authorized representative.
Please make sure the delivery contact information and receiving hours supplied with the order are accurate.
Alaska, Hawaii and remote locations
Orders shipped to Alaska, Hawaii, rural areas, remote locations, or destinations classified by a carrier as limited-access may require additional transit time and may be subject to additional shipping or delivery charges.
Any applicable charges will be shown at checkout, included in the quotation, or communicated before shipment where reasonably practicable.
Damaged, missing or incorrect shipments
Please inspect your shipment promptly after delivery.
Keep all original cartons, internal packaging, labels, pallets, wrapping, and damaged merchandise until the issue has been resolved. Carrier inspection may be required.
Do not return damaged or incorrect merchandise without first contacting SPS Online for instructions.
Parcel shipments
If a parcel arrives visibly damaged, contains damaged merchandise, is missing items, or contains an incorrect product, contact us as soon as possible and preferably within 2 business days of delivery.
Please provide photographs of the shipping carton, shipping label, packaging, and merchandise where requested.
Prompt notification helps us preserve carrier claim rights and resolve the issue more quickly.
Freight shipments
Before signing the freight delivery receipt:
- Verify the number of pallets, cartons, or other shipping units.
- Inspect the exterior packaging and pallet for visible damage.
- Note any visible damage, shortage, puncture, crushing, broken wrapping, missing carton, or other irregularity specifically on the delivery receipt.
- Take photographs whenever possible.
Do not sign a clean delivery receipt if visible loss or damage is present.
If visible damage is present, describe the damage on the delivery receipt before signing and notify SPS Online as soon as possible.
If damage is discovered only after unpacking and could not reasonably have been detected at delivery, contact SPS Online promptly and preserve all packaging and merchandise so a concealed-damage claim can be evaluated.
Signing a delivery receipt does not waive applicable manufacturer warranty rights. However, failing to document visible freight damage or shortages at delivery may materially limit our ability to pursue a carrier claim on your behalf.
Lost or delivered-but-missing packages
If tracking shows a package as delivered but you cannot locate it, please first check the delivery location, receiving department, building personnel, neighboring delivery areas, or other persons who may have accepted the shipment.
Contact SPS Online promptly if the shipment still cannot be located so we can determine whether a carrier investigation is appropriate.
Responsibility for risk of loss is governed by our Terms and Conditions of Sale and applicable law.
Address changes
For fraud prevention and security reasons, shipping-address changes may not be permitted after an order has been accepted or the delivery address has been verified.
If you discover an address error, contact us immediately.
Depending on the order status, we may require the original order to be cancelled and a new order placed using the correct address.
Once an order has entered fulfillment or has shipped, an address change may not be possible. Carrier intercept, address correction, redelivery, or related charges may apply where such services are available.
Delivery times
We generally cannot guarantee a specific parcel-delivery time.
Parcel carriers typically deliver during their normal operating hours, and available delivery windows are determined by the carrier.
Freight shipments are typically scheduled directly with the recipient. Any delivery window provided by the freight carrier is subject to the carrier’s scheduling and operating conditions.
Refused deliveries
Unless the shipment is being refused because of visible shipping damage or an error by SPS Online, refusal of delivery does not automatically cancel an order.
Unauthorized refused shipments may be treated as voluntary returns and may be subject to applicable restocking fees and inbound and outbound transportation charges under our Return Policy.
Security review
SPS Online reserves the right to hold an order temporarily for fraud prevention, payment verification, address verification, export-control review, or other reasonable security or compliance checks.
If additional information is required, we will contact you using the information provided with the order.
Carrier terms
Shipping and delivery services are also subject to the applicable carrier’s current service terms, restrictions, and operating procedures.
Carrier service levels, delivery attempts, signature practices, surcharges, and claim requirements may change from time to time and are outside SPS Online’s direct control.
Questions?
We are here to help.
Email: hello@satoprinterstore.com
Phone: (855) 503-2555
