Returns & exchanges
If you are uncertain if you are ordering the correct item, please call us at (855) 503-2555 for assistance. We are here to help!
If you are not satisfied with your product purchase, please contact us for return instructions within twenty (20) calendar days from the shipment delivery date. Please note:
- Defective products will be replaced at our expense.
- Incorrectly ordered items are not considered Defective.
- A 25% restocking fee will be applied to returned products that are not Defective. The customer is also responsible for the original shipping costs incurred by the seller.
- Products that have been opened cannot be returned. This is SATO Printer Store policy and applies to all SATO products. Please make sure you have ordered the correct item before opening it!
Check out the Credit returns for more details.
How to Exchange or Return a product
- Prior to returning products for refund, customers must contact our customer support at firstname.lastname@example.org to be issued a Return Merchandise Authorization (RMA). No product returns will be accepted without an RMA #.
- Again, return instructions must be requested within 20 calendar days from the shipment delivery date.
- All returned products must be in original, unmarked packaging in new condition. Please do not write on the manufacturer’s original packaging!
- Products arriving without an authorized RMA # will not receive credit. All merchandise without an authorized RMA # will be returned to the customer or disposed of at the sender’s written direction.
- Upon request, an RMA # with exact return instructions will be issued via email. Please note that RMA’s are only valid for 10 business days. If SATO America does not receive the returned items within 10 days of issuing the RMA, the RMA will become invalid and we will be unable to issue a credit for the returned items.
- Once SATO America has received the product and it has been fully inspected and is deemed eligible for return, you will be issued a credit. Money will be refunded via the method in which the product(s) was initially purchased. Please allow 10-12 business days for return processing and refunding.