Effective Date: August 20, 2026
Certain products may be temporarily unavailable but remain available to order as backordered products.
A product identified as Backordered, Backorder, or with a future estimated availability date is not currently available for immediate shipment.
Ordering backordered products
Backordered products may be ordered through our Site or through an SPS Online quotation or sales representative.
The estimated availability or shipping timeframe shown on the product page, quotation, checkout, or order acknowledgment reflects the most current information reasonably available to us at the time.
Backorder estimates are based primarily on manufacturer and supplier information and are estimates only. Manufacturer production schedules, transportation, product allocation, component availability, demand, and other circumstances may cause the estimated date to change.
If you have a firm deadline by which the product must be received, we recommend contacting us before placing a backorder.
Payment
Unless otherwise stated, backordered products may be charged at the time the order is processed.
For approved Business Customers purchasing under NET or other credit terms, payment will be governed by the applicable credit terms, quotation, invoice, or purchase order accepted by SPS Online.
Payment for a backordered product reserves the order in our fulfillment queue but does not guarantee a particular shipment or delivery date.
Order priority and allocation
Backorders are generally fulfilled in the order in which completed orders are received.
Actual fulfillment may also depend on manufacturer allocation, product configuration, warehouse location, quantities received, or other supply considerations outside SPS Online’s control.
Accordingly, placing or paying for a backorder does not guarantee that SPS Online will receive sufficient inventory from the manufacturer on any particular date.
Estimated availability
Any estimated availability, shipment, or delivery date provided for a backordered product is based on information reasonably available to SPS Online at that time.
Estimated dates may move forward or backward as updated information becomes available.
We will provide updated information when reasonably available, but manufacturer or supplier estimates do not constitute guaranteed shipment or delivery dates unless SPS Online expressly agrees otherwise in writing.
Shipping delays and customer options
If we learn that we will be unable to ship a backordered product within the shipping timeframe originally provided, we will notify you as required by applicable law and provide an updated estimated shipping date when reasonably available.
Where required by applicable law, you will be given the option to:
- agree to the revised shipping timeframe; or
- cancel the affected unshipped product and receive a prompt refund.
If we cannot provide a definite revised shipping date, we may ask whether you wish to continue waiting for the product.
Customers who consent to an indefinite delay retain any cancellation rights provided by applicable law until the product ships.
If we determine that we will not be able to fulfill a backordered product, we may cancel the affected item and issue a refund of amounts paid for that item.
Cancellations and changes
Because backordered products may be reserved, allocated, or specially procured from a manufacturer based on customer orders, requests to cancel or modify a backorder should be made as soon as possible.
Ordinary backordered products that have not yet shipped may be cancelled where permitted under the applicable order terms.
Products expressly identified before purchase as special order, custom-configured, NCNR, non-cancellable, or non-returnable are subject to the cancellation restrictions disclosed for that product or transaction.
Nothing in this policy limits a customer’s right to cancel a delayed order where cancellation is required by applicable law.
Orders containing in-stock and backordered products
Unless otherwise stated or arranged, products ordered together may be held until the entire order is available so that the order can ship together.
If you would like available products to ship before backordered products, please contact us.
Additional shipping charges may apply when the customer requests separate or partial shipment of an order that would otherwise have shipped together.
SPS Online may also elect to split an order for fulfillment purposes. If SPS Online elects to split the shipment, the customer will not be charged additional shipping solely because SPS Online divided the order.
Returns after delivery
Once a backordered product has shipped and been delivered, any return is governed by our Return Policy.
Placing an item on backorder does not extend or modify the return period applicable after delivery.
Questions about availability
If timing is important for your order, please contact us before purchasing.
We can provide the most recent availability information available from the manufacturer or supplier, but unless expressly guaranteed in writing, all backorder dates remain estimates.
Email: hello@satoprinterstore.com
Phone: (855) 503-2555
